Last Updated: September 2026 • Version 2.1 (GDPR Compliant)
1.1 These General Terms and Conditions govern the contractual relationship between Gagan Dabole trading as DanzOS, Virtual Business Address, Berlin, Germany (hereinafter "DanzOS") and the event organizer.
1.2 DanzOS is a B2B Software-as-a-Service (SaaS) solution designed exclusively for commercial, corporate, and professional event organizers operating festivals and conferences.
DanzOS provides a cloud-based operating system for event management, ticketing, artist contracts, timetable scheduling, guest rosters, and automated communication tools. DanzOS guarantees a 99.0% annual average software uptime, excluding scheduled maintenance windows announced in advance.
3.1 Access to DanzOS is free of upfront software license charges or monthly subscription fees. DanzOS generates revenue via a transaction fee applied to ticket sales.
3.2 The ticketing platform fee is calculated as 1.5% plus €0.99 per ticket sold via the platform unless separate enterprise B2B terms are agreed in writing.
3.3 Attendee ticket name-change fee is fixed at €10.00, split equally between DanzOS (€5.00) and the Organizer (€5.00).
3.4 All payment transactions are processed directly by Stripe Connect. By configuring payment processing on DanzOS, the Organizer agrees to be bound by the Stripe Connected Account Agreement and Stripe Services Agreement. DanzOS never holds principal ticket sales revenue, which flows directly into the Organizer's linked merchant bank account.
4.1 The Organizer remains the sole legal host, promoter, and seller of record for all advertised events. DanzOS acts solely as a technology service provider and software infrastructure vendor.
4.2 In the event of event cancellation, rescheduling, or attendee refund requests, the Organizer is solely responsible for processing refunds to ticket buyers. Technology service fees incurred for software processing remain non-refundable once transaction processing has completed.
5.1 DanzOS shall only be liable for damages caused by intentional misconduct and gross negligence of its legal representatives or executive employees.
5.2 To the maximum extent permitted by applicable law, DanzOS shall under no circumstances be liable for indirect damages, consequential loss, lost profits, or lost ticket sales due to temporary service downtime or network disruptions.
5.3 Total cumulative liability under or in connection with this contract is strictly capped at the software fee revenue received by DanzOS from the Organizer in the preceding 12 months.
Either party may terminate the workspace relationship with 14 days written notice. Upon termination, DanzOS will delete or anonymize all personal data per the Data Processing Agreement (DPA).
Pursuant to Article 28 of the GDPR, the processing of personal data on behalf of the Organizer is strictly governed by our integrated Data Processing Agreement (DPA), which forms an integral part of these Terms and Conditions.